Accessibility

Norfolk County is committed to fostering an inclusive community by identifying and removing barriers faced by persons with disabilities and providing quality goods and services accessible to all persons we serve.

Accessibility standards

The Ontario Government has developed accessibility standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Its goal is to make Ontario accessible for people with disabilities by 2025.

Ontario has accessibility standards in five areas:

Customer Service
Transportation
Information and Communications
Employment
Design of Public Space / Built Environment

Provide feedback

Norfolk County welcomes your feedback on the accessibility of our services.

Provide Feedback

Request an alternative format or communication support

You can request an alternative format of any Norfolk County document or communication support by submitting an Accessible Formats and Communication Supports Request form or calling 519-426-5870 or 226-NORFOLK, extension 8099. Bell Relay Service: 1-800-855-0511.

You can also request audio assistance from Front Row To Go and William Sound FM Transmitters when attending Norfolk County functions such as meetings, programs, events, etc.

Accessibility Plans

Norfolk County Council has adopted a Multi-Year Accessibility Plan and Annual Status Reports that outline the County’s strategy to prevent and remove barriers and its priorities related to accessibility.

Annual Status Updates

Policy

Corporate Accessibility Policy

Contact

For more information, please contact the Manager, Accessibility

Phone: 519-426-5870 or 226-NORFOLK, extension 1268
Bell Relay Service: 1-800-855-0511
Email: accessibility@norfolkcounty.ca

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Accessibility Advisory Committee

Norfolk's Accessibility Advisory Committee provides advice and expertise about accessibility issues within the County.

Accessible Street Signage

Accessible street signs are intended to warn drivers that they are approaching an area in Norfolk County where a person living with a disability resides.