Customer Service | Norfolk County

We are committed to delivering high-quality customer service and a safe and respectful environment for all.

ServiceNorfolk: We're here to help

ServiceNorfolk

Respect and Responsibility Policy

ServiceNofolk: We're here to help

ServiceNorfolk

Visit or call our ServiceNorfolk customer service team during business hours to submit a service request, ask a question, make a payment, and more. You can access our online portal or email us anytime!

Visit in person

Visit a ServiceNorfolk customer service counter in Delhi and Simcoe.

Call us

Call us to submit over the phone.

Submit online

Access more than 30 online service requests.

Email us

Send your request by email to askus@norfolkcounty.ca.

Apply, pay or register online

Norfolk County offers many services online, from applying for a building permit to paying property taxes.

The Building and Planning departments offer in-person customer service Monday through Friday, 8:30 a.m. to 4:30 p.m., at 12 Gilbertson Drive in Simcoe. Visit Recreation for contact information and to learn more about programs, services and locations.

CityView Portal

Online applications for Building and Planning, building inspections and by-law cases.

ENCORE

Access Norfolk's online registration system for recreation programs, including summer camps and swimming lessons.

Virtual City Hall

Manage your accounts (property taxes and accounts receivable) and find and pay for parking tickets or by-law violations.

Share your feedback

We value your feedback and want to know your thoughts about our services, programs, facilities and staff.

Complaints

Your complaint will be investigated and you will receive a response.

Compliments

Have a positive experience at a facility or with a staff member? Tell us about it.

Feedback

Tell us about your experience interacting with Norfolk County.

Engage Norfolk

Tell us what you think about a project or complete a survey at Engage Norfolk.

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Accessibility

Norfolk County is committed to fostering an inclusive community by identifying and removing barriers faced by persons with disabilities.

A-Z Contact Directory

Know who you're looking for? Find contact information for our departments.

Respect and Responsibility Policy

We are committed to providing high-quality customer service and a safe and respectful environment for all.

Social Media

Get connected with Norfolk County on Facebook, Instagram and X (formerly Twitter).