Water and Wastewater Rates By-law
By-Law No. 2024-110
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Being a By-Law to Provide for Water Rates to Finance the Supply and Distribution of Water and to Establish Wastewater Surcharges upon the Water Rates to Finance the Collection and Treatment of Wastewater in Respect of Various Water and Wastewater Systems within Norfolk County.
Schedule A
Proposed 2025 Metered Rates and Bulk Service Charges
Scroll the tables horizontally on smaller screens to see all columns.
Water
Consumption Charge
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Charge per Cubic Meter | 2.146 | 2.446 | 0.300 | 14.00% |
Charge per month - basic charges
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| 15 mm | $31.23 | $35.60 | $4.37 | 14.00% |
| 25 mm | $51.79 | $59.04 | $7.25 | 14.00% |
| 40 mm | $86.69 | $98.83 | $12.14 | 14.00% |
| 50 mm | $218.81 | $249.44 | $30.63 | 14.00% |
| 75 mm | $252.41 | $287.75 | $35.34 | 14.00% |
| 100 mm | $494.26 | $563.46 | $69.20 | 14.00% |
| 150 mm | $887.64 | $1,011.91 | $124.27 | 14.00% |
Flat water rate
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Volumetric charge of 20 cubic meters per month | $74.14 | $84.52 | $10.38 | 14.00% |
Charge per Cubic Meter
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Bulk Rate | $4.41 | $4.56 | $0.15 | 3.50% |
Wastewater Charge per Cubic Meter
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Volumetric Charge | $2.782 | $3.005 | $0.223 | 8.00% |
Charge per Month - basic charges
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| 15 mm | $43.00 | $46.44 | $3.44 | 8.00% |
| 25 mm | $71.31 | $77.01 | $5.70 | 8.00% |
| 40 mm | $119.38 | $128.93 | $9.55 | 8.00% |
| 50 mm | $301.31 | $325.41 | $24.10 | 8.00% |
| 75 mm | $347.58 | $375.39 | $27.81 | 8.00% |
| 100 mm | $680.59 | $735.04 | $54.45 | 8.00% |
| 150 mm | $1,222.30 | $1,320.08 | $97.78 | 8.00% |
Flat Wastewater Rate
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Volumetric charge of 20 cubic meters per month | $98.64 | $106.53 | $7.89 | 8.00% |
Charge per Cubic Meter - Sewage Disposal
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Holding Tank Waste | $13.94 | $14.43 | $0.49 | 3.50% |
| Septic Waste | $70.24 | $72.70 | $2.46 | 3.50% |
| Leachate | $9.93 | $10.28 | $0.35 | 3.50% |
Standby Charge
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Water and Sewer - per month | $74.22 | $82.04 | $7.82 | 10.54% |
| Water - per month | $31.23 | $35.60 | $4.37 | 14.00% |
Schedule B
Proposed 2025 Water and Wastewater Miscellaneous User Fees
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Water and Sewer Connection Permits
Watermain Taps (19 mm & 25 mm)
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Property Line to Building - inspection only | $135.00 | $140.00 | $5.00 | 3.70% |
Main to Property Line - includes inspection, main tap and materials
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| 19 mm | $1,217.00 | $1,260.00 | $43.00 | 3.53% |
| 25 mm (Updated Design Standard) | $1,357.00 | $1,100.00 | $-257.00 | -18.94% |
Main to Building - includes inspection, main tap and materials
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| 19 mm | $1,538.00 | $1,592.00 | $54.00 | 3.51% |
| 25 mm (Updated Design Standard) | $1,819.00 | $1,175.00 | $-644.00 | -35.40% |
Watermain Taps (38 mm - 50 mm)
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Property Line to Building - inspection only | $135.00 | $140.00 | $5.00 | 3.70% |
| Main to Property Line - includes inspection and main tap. Contractor to supply all materials. | $519.00 | $537.00 | $18.00 | 3.47% |
| Main to Building - includes inspection and main tap. Contractor to supply all materials. | $590.00 | $611.00 | $21.00 | 3.56% |
Large Diameter Watermain Taps (larger than 50 mm)
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Contractor Supervision and Inspection - Fee for Norfolk County staff to be present on site and provide inspection and valve operation when work is performed by outsourced contractor. |
$377.00 | $390.00 | $13.00 | 3.45% |
| Main Tap and Inspection - Fee for Norfolk County staff to perform the required watermain tap and inspect the work performed by the contractor. Contractor to supply all materials. |
$813.00 | $841.00 | $28.00 | 3.44% |
Sanitary Sewer Connection Permits (100 mm diameter)
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Property Line to Building - inspection only | $135.00 | $140.00 | $5.00 | 3.70% |
| Main to Property Line - includes inspection, main tap and saddle. Contractor to supply all materials. | $652.00 | $675.00 | $23.00 | 3.53% |
| Main to Building - includes inspection, main tap and saddle. Contractor to supply all materials. | $729.00 | $755.00 | $26.00 | 3.57% |
Sanitary Sewer Connection Permits (150 mm diameter or larger)
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Main to Property Line - includes inspection and main tap. Contractor to supply all materials. | $564.00 | $584.00 | $20.00 | 3.55% |
| Main to Building - includes inspection and main tap. Contractor to supply all materials. | $636.00 | $658.00 | $22.00 | 3.46% |
Sanitary Maintenance Hole Inspection
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Inspection of installation or modification of a sanitary maintenance hole | $135.00 | $140.00 | $5.00 | 3.70% |
Water/Sanitary Sewer Service Abandonment
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Inspection of service disconnect at main or property line - method and location of abandonment determined by Environmental Services Technologist | $135.00 | $140.00 | $5.00 | 3.70% |
Storm Sewer Connection Permit
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Property Line to Building - inspection only | $135.00 | $140.00 | $5.00 | 3.70% |
Water meter services
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Replace damaged or missing meter reading device | $435.00 | $450.00 | $15.00 | 3.45% |
| Re-seal and install meter due to unauthorized removal of the meter | $330.00 | $342.00 | $12.00 | 3.64% |
| Drain and re-seal meter removed by Norfolk County staff | $149.00 | $154.00 | $5.00 | 3.36% |
| Replace damaged or missing meter- 19 mm (5/8 x 3/4) | $402.00 | $416.00 | $14.00 | 3.48% |
| Replace damaged or missing meter - greater than 19 mm (5/8 x 3/4) | Full Cost Recovery | Full Cost Recovery | N/A | N/A |
| New water meter installation fee - 19 mm | $583.00 | $603.00 | $20.00 | 3.43% |
| New water meter installation fee - 25 mm | $679.00 | $703.00 | $24.00 | 3.53% |
| New water meter installation fee - 40 mm | $1,781.00 | $1,843.00 | $62.00 | 3.48% |
| Replacement water meter installation package - 19 mm service (meter tails, meter spacer, meter wire) | $137.00 | $142.00 | $5.00 | 3.65% |
Note: Customers may request that their water meter be tested. Testing is to be completed by a Third Party. For further information, refer to the most current revision of Norfolk County's Water By-Law.
Water turn on/off
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
| Water Turned On - During Normal Working Hours | $102.00 | $106.00 | $4.00 | 3.92% |
| Water Turned Off - During Normal Working Hours | $102.00 | $106.00 | $4.00 | 3.92% |
| Water Turned On/Off Same Day - During Normal Working Hours | $102.00 | $106.00 | $4.00 | 3.92% |
| Water Turned On with Meter Reconnection - During Normal Working Hours | $179.00 | $185.00 | $6.00 | 3.35% |
| Water Turned Off with Meter Disconnection - During Normal Working Hours | $179.00 | $185.00 | $6.00 | 3.35% |
| Water Turn Off - Due to Unauthorized Turn On | $293.00 | $303.00 | $10.00 | 3.41% |
| Water Turned On - After normal working hours | $239.00 | $247.00 | $8.00 | 3.35% |
| Water Turned Off - After normal working hours | $239.00 | $247.00 | $8.00 | 3.35% |
Miscellaneous User Fees
| Charge | Approved 2024 Rate | Proposed 2025 Rate | $ Change | % Change |
|---|---|---|---|---|
|
Lawyer's Certificates - per property |
$99.00 |
$102.00 |
$3.00 |
3.03% |
|
Environmental Information Requests - per property |
$182.00 |
$188.00 |
$6.00 |
3.30% |
|
Fire Hydrant Operation for Flow Test - per hydrant |
$100.00 |
$103.00 |
$3.00 |
3.00% |
|
Sanitary Sewer Dye Test - per test |
$100.00 |
$103.00 |
$3.00 |
3.00% |
|
New Development Watermain Flushing - per hydrant |
$100.00 |
$103.00 |
$3.00 |
3.00% |
|
Sanitary Sewer Lateral Camera Inspection (not performed at home owner's |
$170.00 |
$176.00 |
$6.00 |
3.53% |
|
Rain Barrels - per unit* |
$101.00 |
$105.00 |
$4.00 |
3.96% |
|
Bulk Water Depot Account Set-Up |
$32.00 |
$33.00 |
$1.00 |
3.13% |
|
St. Williams Water Distribution Systems - new installations |
$1,646.00 |
$1,704.00 |
$58.00 |
3.52% |
|
Contractor Water Samples - First sample |
$516.00 |
$534.00 |
$18.00 |
3.49% |
|
Contractor Water Samples - Each additional sample |
$51.00 |
$53.00 |
$2.00 |
3.92% |
*The user fee listed in By-Law 2024-110 related to Rain Barrels will be unavailable moving forward
Contact Us
ServiceNorfolk
50 Colborne Street South
Simcoe, Ontario
N3Y 4H3
Phone: 519-426-5870 or 226-NORFOLK, extension 0
