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Quality Management System Policy

Policy DWQMS-2

Online policies are for information purposes only. This is not an official version of the policy or an exact reproduction.

To obtain copies of the official policy or to request a policy not on this page, please contact the Office of the County Clerk at clerks@norfolkcounty.ca or phone 519-426-5870 or 226-NORFOLK, extension 6269. You can also submit an online information request form.

To request documents in an alternative format or with communication support, please submit an Accessible Formats and Communication Supports Request form.

  • Approval Date: March 1, 2009
  • Approval Authority: Director, Environmental Services
  • Effective Date: March 1, 2009
  • Revision Date/s: March 16, 2021

Policy Statement

The Corporation of Norfolk County as Owner and the Environmental Services  Department as the operating authority are committed to providing a safe, clean supply of drinking water to all customers serviced by our municipal drinking water systems while also meeting or surpassing applicable regulations and legislation.

Through this policy, Norfolk County will strive to improve continually how the drinking water systems are operated and managed. This policy confirms Norfolk County’s commitment to the maintenance of a Quality Management System (QMS), which includes the following components: policies, procedures, risk assessment management,  incident response measures, contingency plans, and staff competency.

Norfolk County Environmental Services Department will ensure that this policy is understood and communicated to Norfolk County staff and will be available to the public on the Norfolk County website. Norfolk County will also ensure that the QMS is maintained and continually improved by performing audits and scheduled reviews. 

Contact Us

ServiceNorfolk

50 Colborne Street South
Simcoe, Ontario
N3Y 4H3

Phone: 519-426-5870 or 226-NORFOLK, extension 0

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