Records and Information Management (RIM) Strategy

The Provincial government's Municipal Modernization Program (MMP) grant allowed eligible municipalities to review services or implement innovative strategies to modernize and achieve efficiencies.

Norfolk engaged Gravity Union to review its records management program and practices, policies and procedures, assess them against recognized best practices, and develop recommendations. A detailed analysis of the Municipality’s recordkeeping practices and management capabilities and an analysis of the County’s current records management program, including by-laws, policies, physical records management practices, and systems of record (e.g., network drives and Outlook), was also completed.

The resulting strategy outlines key phases and deliverables for developing a holistic and integrated lifecycle approach to information management, including physical paper and electronic records from active to inactive and permanent retention. It establishes a detailed roadmap for a corporate records information management program.

As part of the process, an environment assessment was completed that included:

• Assessing the current landscape by reviewing relevant County documentation/data
• Reviewing and consulting with selected stakeholders about current practices and needs
• Assessing the current information architecture and design
• Benchmarking the County’s current environment and practices against generally accepted recordkeeping practices

Recommendations

These documents provide context and recommendations to address the identified gaps/risks and enable the County to take a comprehensive, holistic, defensible, and best practices-based approach to the lifecycle management of all of its information assets.

• Current State Assessment Report (PDF)
• Program Recommendations (PDF)
• Cost and Efficiencies Analysis (PDF)

To request any document in an alternative format or with communication support, please submit an Accessible Formats and Communication Supports Request form.