Resident Services and Care

Norview Lodge offers comprehensive resident services and care, ensuring a supportive and comfortable living environment for its residents.

On this page

• On-site services
• Nutritional care
• Nursing and personal care
• Medical care
• Housekeeping
• Laundry
• Maintenance 

On-site services

• 24-hour nursing care (Registered Nurses, Registered Practical Nurses, Health Care Aides and Personal Support Workers)
• recreation (including a 17-passenger mini bus for outings)
• physio, occupational, and speech therapy
• laboratory (bloodwork, EKG)
• hair care (cost to Resident)
• foot care (cost to Resident)
• cable television (cost to Resident -arranged on request by home)
• telephone (cost to Resident – arranged by Resident/family)
• trust account
• nutritional services – dietitian on-site
• mail and newspaper delivery (newspaper delivery arranged by Resident/family)
• cafe and gift shop (cost to Resident)
• chapel
• Gathering Place
• laundry services – ironing and mending fee
• housekeeping services
• outdoor garden areas
• dental services (cost to Resident)
• medical services

Nutritional care

Qualified food service supervisors supervise the overall meal service. Residents are provided with three nutritious meals, with choices, daily. Nourishments and snacks are provided mid-morning, mid-afternoon, and at bedtime. Diets are ordered by either the Dietitian or the physician. Residents are consulted about food likes and dislikes and assessed regularly for overall nutritional status.

Nursing and personal care

Nursing and personal care is provided on a 24-hour basis by a staff of Registered Nurses, Registered Practical Nurses, Personal Support Workers, and Health Care Aides under the supervision of the Director of Nursing and Resident Care Coordinators.

Residents and families are encouraged to participate actively in the care planning process.

Medical care

The medical director oversees the Residents' Medical care. Upon admission, Residents will fall under the care of the Home Physician or any physician who has applied for and received privileges at the home. The physician must regularly visit the Resident at the home in compliance with Ministry of Health and Long-Term Care standards and relevant legislation.

Housekeeping 

The home employs a staff team responsible for the day-to-day cleaning of both Resident and home areas.

Laundry 

Norview Lodge launders both Resident and home laundry. Upon admission, the home is responsible for labeling the Resident’s belongings. There are bins available in each shared home area for ongoing labeling requirements. The home charges a monthly fee for ironing and mending services.

Maintenance 

Facilities Services staff are responsible for the day-to-day operation of the home’s heating, ventilation, and air conditioning systems, equipment operation and maintenance, and the physical building, including the management of the grounds and snow removal contracts.

Staff must first check all electrical appliances, new or used, coming into the home for use, such as radios, televisions, shavers, lamps, etc.