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Visiting

We continue to follow the direction of the Ministry of Health, the Ministry of Long-Term Care, and our Local Public Health unit regarding COVID-19.

Before you visit

All visitors to the home are required to follow public health measures (e.g., passive screening, hand hygiene, and respiratory etiquette) for the duration of their visit.

Visitors to the home will enter and exit via the main entrance and passively screen using the signage in the vestibule and perform hand hygiene prior to entry.

Passive screening (i.e., self-screening) will be required by the visitor to read the screening questions located in the vestibule.

  • Once the visitor has passed screening, they may enter the building using the key code provided at the entrance.

Visitors will then be required to sign in using the visitor log book and enter the date, time in, name, phone number and the name of the Resident they are visiting.

  • The Visitor log can be used for contact tracing and is retained for 30 days.

The visitor may then proceed to the Resident’s room.

Visitors who fail passive screening should not enter the home when ill, leave the home immediately, and follow Public Health guidance.

  • Masking is recommended but not mandatory.
  • In outbreak situations, or if a Resident is on Additional Precautions, all individuals must comply with masking and other personal protective equipment.
  • Visitors who prefer to wear a mask beyond minimum requirements may continue to do so, and masks will continue to be provided.
  • POA or Substitute decision-makers may request that a staff member wear a mask when providing care in accordance with the Residents’ Bill of Rights, which includes the right to participate fully in making any decisions concerning their care.

Visitors should continue to avoid visiting a long-term care home for 10 days after symptom onset or positive test results.

  • Where visits cannot be avoided and where the visitor is essential to the Resident's overall health and well-being (e.g., essential visits), the visitor is able to visit the home within the 10-day timeframe if asymptomatic or symptoms have resolved, but they must follow measures to reduce the risk of transmission for 10 days from their symptom onset/positive test.

An essential caregiver will be a family member, friend, or paid caregiver who can demonstrate that they provide direct care to the Resident (e.g., feeding, bathing, exercise, emotional support, cognitive stimulation, etc.).

  • Caregivers are permitted seven days a week.
  • There is no limit on time, and you are not required to schedule a visit.
  • There is no limit to how many Caregivers can visit a symptomatic Resident in isolation or during an outbreak, although appropriate PPE must be worn in these circumstances.
  • Caregivers can attend a Resident in the dining room to assist with meal service, join the Resident for dining, and share a meal or beverage in communal areas.

If you wish to be considered an essential caregiver, please contact the Supervisor, Education, Training, and IPAC Back-Up.

  • If the visitor fails screening, they must be permitted entry, but they must wear a medical mask and maintain physical distance from other Residents and staff.
    • Measures to reduce transmission: 
      • Visitors should wear a medical mask
      • Maintain physical distancing from other Residents and staff
      • Should notify the home of their recent illness/positive test.
      • It is recommended during this visit, the Resident also wear a mask (except for Residents and end-of-life circumstances)
  • There is no limit on the number of essential visitors allowed to come into the home at one time.
  • Essential Visitors must only visit the one Resident they intend to visit.
  • Essential visitors younger than 14 must be accompanied by an adult and must follow all applicable public health measures in the home.

Visiting to provide non-essential services related to either the operations of the home or a particular Resident or Resident group. General visitors include those persons visiting for social reasons.

General visitors younger than 12 must be accompanied by an adult (someone 18 years of age or older) and must follow all applicable public health measures in the home.

  • General visitors can attend a Resident in the dining room to assist with meal service, join the Resident for dining, and share a meal or beverage in communal areas.
  • General visitors should postpone non-essential visits to Residents who are symptomatic and/or self-isolating or when the home is in outbreak.

If you have any questions, please call Norview Lodge at 519-426-0902. If you are interested in bringing in your pet for a pet visit, please contact Reception for more information.

Due to severe allergies, Norview Lodge is a Lily-free building.

Please contact Bill Nolan, Administrator, if you have any questions or concerns.

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