Paramedic Services

Norfolk County Paramedic Services provides advanced pre-hospital medical and trauma care and transports patients from emergency incidents to appropriate healthcare facilities. 

On this page

• Paramedic services
• Ambulance patient record release
• Paramedic recruitment
• Frequently asked questions

Norfolk County Paramedic Services is committed to providing comprehensive, life-saving care in both emergency and non-emergency situations. We offer 24-hour emergency medical response, ensuring rapid and expert care to ill or injured individuals. Our highly trained paramedics provide advanced life support, patient stabilization, and safe transportation to medical facilities, making a vital difference in times of crisis.

In addition to emergency services, we offer non-emergency care through our Community Paramedicine program. This service focuses on improving community health by addressing non-urgent medical needs and preventing hospital readmissions. Our Community Paramedics work closely with healthcare providers to offer in-home visits, wellness checks, chronic disease management and support for individuals with complex medical needs. By bringing healthcare directly to the patient, we aim to enhance accessibility, reduce healthcare costs and improve overall health outcomes for our residents.

Norfolk County Paramedic Services keeps records (called patient care reports) of interactions they have with their patients. Patients and their lawyers or insurance companies can request these records. Records cannot be released without the signed consent of the patient and identification.

Please note Norfolk County Paramedic Services does not have ambulance dispatch records. Dispatch records can be requested from the Ministry of Health.

Cost

This service is free of charge for patients requesting their own information.  Law firms and insurance companies must pay a fee. View User Fees for current fees.

We provide exciting and rewarding career opportunities in a dynamic, supportive, and inclusive environment. Norfolk County Paramedic Services delivers both emergency and non-emergency medical care outside of the hospital, including patient assessments, life-saving treatments, ongoing monitoring, and safe, efficient transport to the appropriate facility for continued care. With a commitment to higher training standards, the integration of new technologies, and the expanding role of community paramedicine, our services are evolving to play a larger part in enhancing community health.

Please do not email or mail resumes or applications directly to Norfolk County Paramedic Services. Only applications submitted through an open job posting will be accepted.

View current vacancies

Why did I receive a bill from the hospital for ambulance services?

Most patients who receive land ambulance transportation will be required to pay a co-payment for the ambulance services rendered. In these cases, hospitals act as the billing agents