Ride Norfolk App | Norfolk County

For the best on-demand experience, download the ‘Blaise Transit' app to unlock helpful features and tools.

Video: Using the Blaise Transit App

Blaise Transit app features

Pre-book your ride on the Brantford line
Book your trip from stop to stop within Norfolk County
Pay your fare
Track the bus location in real-time
Receive service notifications

How to get started

Booking your Brantford trip is strongly encouraged to guarantee your seat. Local service in Norfolk County must be booked to receive your ride.

Viewing our stops and routes is helpful before requesting your trip.

Download the free Blaise Transit App from the Apple Store or Google Play
Create an account or log in to your existing account
Select Ride Norfolk as your transit operator
Enter your departure location and destination and when you want to leave or arrive. The app will connect you to the closest departure time based on your request.
- You can request pickup at a certain time when booking by departure time. If you book by arrival time, you can request to be dropped off at a certain time.
- Booking by arrival time ensures you will arrive at your destination when you need to.
- The Brantford line will continue on its fixed schedule.
Trip requests remain in the Pending tab for up to 2 minutes. Accepted trips are moved to the Upcoming tab.
A detailed itinerary is available 45 minutes before departure, alerting you when to leave, when and where you’ll be picked up, when and where you’ll be dropped off, and when you’ll arrive at your destination.
Press Begin Trip to track your bus in real time and get your private code to board the bus.

Be ready five (5) minutes ahead of your scheduled time. The driver is not required to wait past your scheduled pick-up time.

If you’re having issues with the app, contact us at 519-428-3178.

Terms, definitions and questions

Alternative trips

When booking your ride, your requested pick-up location could be different to accommodate your ride. This is called an ‘Alternative Trip‘. Alternative Trips are only offered if your trip would have otherwise been rejected. The new stop location will only be a stop that is a 5-minute walk or less.

If alternative trips are not possible, you can select ‘Reduced Mobility’ on your profile or let the agent know when you call to book your ride.

Modifying or cancelling your trip

Once accepted, a booking cannot be modified in the app. But you can cancel a trip before departure and submit a new request. Trips cancelled less than 45 minutes before departure and no-shows will be charged the full fare. Subsequent no-show incidents can result in suspension.

Rejected trips

Trips outside the service operating zone or schedule will be rejected. Please ensure your origin and destination are close to an existing stop.

Don't have a smartphone?

You can still book a trip using the website ride.blaisetransit.com or by calling Ride Norfolk Customer Service at 1-888-465-0783 to book over the phone. Debit and credit payments are available only when booking through the app. Phone-in requests must be paid for on board the bus.