Riding With Us

Review guidelines and information about using Ride Norfolk public transit, including schedules, fares, service alerts and cancellations due to weather conditions.

Passenger guidelines

Using Ride Norfolk Transit means you’re sharing space with other passengers and our operators. Follow these guidelines to help make everyone’s trip as enjoyable as possible:

• An adult must accompany children under the age of 12
• Upon boarding, please find your seat and refrain from distracting conversations with the driver
• Please be considerate of your fellow passengers and our drivers
• Riders must be able to carry their own purchases in one trip
• Joy riding is prohibited
• Be ready five (5) minutes ahead of your scheduled time. The driver is not required to wait past your scheduled pick-up time

Accessibility

• All our buses have the capacity for one wheelchair, are wheelchair accessible, and service animal friendly
• Read more about our accessible transportation

Cancelled trips and no-shows

• Riders will receive a credit in their Blaise account for cancelled trips and no-shows in the fare amount purchased. 

Service alerts

• For real-time disruption updates, follow us on Facebook and X (formerly Twitter), or visit our Service Alerts page. 

Inclement weather

Due to safety concerns, Ride Norfolk service will not operate if the weather and/or road conditions are deemed unsafe for vehicles.

Ride Norfolk Service will be cancelled under the following conditions:

• Grand Erie District School Board closes schools, or there is no school bus transportation for Zone 1 (Norfolk County) due to weather conditions
• The Public Transportation Coordinator (PTC) deems the roads unsafe for Ride Norfolk Service to operate. This decision shall be made in consultation with the Bus Driver and/or Norfolk County Roads Department.

If possible, the decision to cancel the daily service due to weather conditions will be made before the start of daily service (7:00 AM). 

Once the decision is made, the PTC will inform the public by completing the following:

• Contacting MyFM 98.9 (Simcoe Radio) and having the cancellation announced
• Updating the Ride Norfolk website, Facebook page, and Twitter page announcing service cancellation
• Ride Norfolk voicemail will note the cancellation of the service (519-428-3178)