Resident Permits

Resident Paid Parking Permits are now available for $35 per vehicle for individuals with a verified Norfolk County resident address or those who own property in Norfolk County but live elsewhere (such as cottage owners). The permit is valid from June 15 to Labour Day.

About Resident Permits

The Resident Permit allows for up to 4 hours of free parking per day in a paid parking zone. However, permit holders still need to register their license plate on every visit to a paid parking area so that the HotSpot system knows when the session began. 

How to apply for a Resident Permit

  • Create or Log in to a HotSpot account. This can be done via the HotSpot website at htsp.ca or through the HotSpot mobile application, downloadable from either the App Store or GooglePlay
  • If using the website, select “Vehicle” from the menu on the left side, enter your vehicle details, and hit “Save.”
  • If using the mobile app, add a vehicle to your account by going to the icon on the upper left corner of the screen under “Manage my Vehicles”

  • on the HotSpot website, select “Permits” from the menu on the left side
  • Go to “Special Permits” in the drop-down list
  • Pick Norfolk County as your municipality
  • Attach a photo from your computer showing your green MTO vehicle “Ownership” document
  • If you own property in Norfolk County but don’t reside there, you must also attach a scan or photo from your computer showing your most recent property tax bill with your name and Norfolk County property address.
  • Check the box allowing access to view your Norfolk Resident Permit application information and hit ‘Continue’. Once submitted, you should get an email confirmation that your application has been sent.

  • Download the HotSpot app on your smartphone from the App Store or GooglePlay
  • Press the “Permits” icon on the bottom right corner
  • Press the “Apply for Permit” button in the “Special Permits” section
  • Select “Norfolk County” for your City. If you don’t see Norfolk County pre-populated, press the small black arrow down symbol, select Norfolk County from the list, then press the “Select City” button.
  • Please fill in your address and postal code and select the plate number(s) you are applying for.
  • Check the box allowing access to view your application information and hit ‘Next.
  • Press the red “Upload” button under Proof of Residency.
  • If prompted, give the HotSpot camera permission to take a photo, then press “Upload” again, and the camera feature will be activated.
  • Take a photo of your green MTO vehicle Ownership document.
  • If you own property but do not live in Norfolk County, you must also take a photo of your most recent Norfolk County Property Tax bill showing your name and the address of the Norfolk County property you own. HotSpot will need this additional documentation to verify that you own property in Norfolk County and approve your permit.

  1. Press the hamburger icon (menu)
  2. Press Manage My Account.
  3. Press Add/Manage Funds.
  4. To add a credit card, press ‘Add Card’ and follow the instructions to add a card.
  5. If you have multiple credit cards, you can select Default for the card you want to use.
  6. To remove a credit card, press ‘Remove’ under the tile for the card you want to be removed.

A HotSpot Support agent will review your information, verify your Norfolk County address, and email you within 48 hours to advise of your Resident Permit approval status. The message will advise that you can now purchase the permit on either the website or mobile App. You must have a credit card handy to pay the Resident permit fee at that time.

Purchasing for a Permit Using the HotSpot Mobile App

  1. Open up the App.
  2. Select the drop-down menu in the top left corner of the apphot spot dropdown menu
  3. Press Purchase a Permit.
  4. Verify that your city is correct,
  5. Press Select a Location. The permit will auto-populate once selected below.
  6. Click on the permit and verify that all details on the next screen are correct. If yes, click ‘Purchase.’

Paying for a Permit Using the HotSpot Web Dashboard

  1. Open a browser window.
  2. Go to htsp.ca and click Log in.
  3. Click the Permits tab.
  4. Select Purchase a Permit.
  5. Select a location, once selected, the permit will automatically populate.
  6. Click on the permit and verify that all details are correct on the next page. If yes, Press Purchase.

After your application has been approved and you receive your email notification, you may add and pay for other vehicles.

Purchasing additional permits

Should you wish to purchase additional permits for additional vehicles at the same address, you will need to upload the additional vehicle registration copy(s) and pay an additional $35 fee per additional vehicle.

How to park using a Resident Permit

To begin a Resident Permit parking session, you will need a cellphone with the HotSpot app downloaded. You cannot use a pay terminal to start a resident permit parking session.

  1.  Go to the parking tab at the bottom of the HotSpot mobile app screen.
  2. Check the “I’m Driving” at the top of the page to ensure the correct vehicle that corresponds to your Resident permit is selected. (Parking officers will use this plate to confirm your session)
  3. Make sure the city is set to Norfolk County. If it needs to be changed, click on the city icon and use the ‘Select City’ button.
  4. Enter the zone number from a nearby sign.
  5. Select the time (The default time is 15:00 minutes. If additional time is required, click on that time cylinder. At this point, a drop-down menu with different time options will appear. Select the desired time and hit the “Add time” button in red to confirm the process.)
  6. Enter “Norfolk” in the discount code box.
  7. Once you have entered the necessary information, hit “Park.” A timer will begin to count down on the screen, indicating that you have an active parking session.

If you wish to park longer than four hours between those times, payment must be made to extend your parking session using either the “Tap and Go” QR code or the HotSpot Mobile App.

Customer service and support

Contact our paid parking vendor, HotSpot Parking, for assistance, including if you need to change your licence plate or need help with the permit application. A HotSpot Customer Service Agent is available toll-free at 1-855-712-5888 or via email at support@htsp.ca.

If you don't have a computer or cell phone, consider asking a friend or relative with internet access to assist you with accessing the HotSpot Parking website. You can also contact HubSpots telephone support at.

Contact Us

ServiceNorfolk

50 Colborne Street South
Simcoe, Ontario
N3Y 4H3

Phone: 519-426-5870 or 226-NORFOLK, extension 0

More ways to contact us

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