Norfolk debuts new online Customer Service Portal

Norfolk debuts new online Customer Service Portal

Norfolk residents can now submit service requests or report an issue online, anytime, day or night, from their computer or smartphone.

The online portal at service.norfolkcounty.ca provides residents, businesses, and visitors with self-service access to non-emergency County services. Users can access an online mapping feature to indicate the location of potholes, tree inspection requests, missed waste collection, and more.

Service requests available include:

• Road safety concerns
• Business licensing applications
• Streetlight issues and outage reporting
• Flooding reporting

Users will receive a case number by email after submitting a request should additional communication with staff be required.

Residents have several other options to contact ServiceNorfolk to request services or report an issue:

• In person at a ServiceNorfolk counter at the Robinson Administration Building at 185 Robinson Street in Simcoe, Monday to Friday, or the Delhi Administration Building at 183 Main Street of Delhi, Tuesday to Thursday, during regular business hours.
• By phone at 519-426-5870 or 226-NORFOLK, extension 0, during regular business hours.
• By email at askus@norfolkcounty.ca
• By mail

“The new Customer Service Portal aligns with the priorities set out in Norfolk County’s 2022-2026 Strategic Plan by improving how we deliver services to the community,” said Mayor Amy Martin. “Residents can choose how to connect with us—in person, by phone or email, or digitally using the self-service portal. More options for our residents and businesses to connect with us will allow us to provide better service.”

For all the ways to contact Norfolk County, visit norfolkcounty.ca/Contact.