Contractor and Volunteer Training and Resources

Accessibility training and resources for volunteers, vendors, and service providers delivering services on behalf of Norfolk County.

Accessibility training and resources

All contractors, volunteers, persons who provide goods, services, or facilities on behalf of Norfolk County, and all persons who participate in developing policies must complete accessibility training under the Accessibility for Ontarians with Disabilities Act (AODA), the Accessible Customer Service Regulation and the Integrated Accessibility Standards Regulation.

• As of January 1, 2010, businesses and individuals that Norfolk County has contracted to provide goods or services must ensure that their employees are trained to provide accessible customer service.
• As of January 1, 2014, businesses and individuals must also be trained on the Integrated Accessibility Standards Regulation. Any person or organization that does business with or for Norfolk County must receive this training.

The following resources have been posted to provide volunteers, vendors, and service providers delivering services on behalf of Norfolk County with access to accessibility training materials and resources. Documentation summarizing the training contents and details of training dates and attendees must be submitted to Norfolk County upon request.

Request an alternative format of any Norfolk County document or communication support by submitting an Accessible Formats and Communication Supports Request form or calling  519-426-5870 or 226-NORFOLK, extension 8099. Bell Relay Service: 1-800-855-0511. 

• AODA Contractor Compliance Statement Form (PDF)
• AODA Volunteer Compliance Statement Form (PDF)
• Access Forward – Training for an Accessible Ontario (Online Training)
• Contractor AODA Workbook (PDF)
• Volunteer AODA Workbook (PDF)

Additional resources

• Ministry of Economic Development, Employment and Infrastructure
• Accessibility Design Guidelines (PDF)
• Corporate Accessibility Policy

Contact

For more information, please contact the Manager, Accessibility

• Phone: 519-426-5870 or 226-NORFOLK, extension 1268
• Bell Relay Service: 1-800-855-0511
• Email: accessibility@norfolkcounty.ca